Support
Email us at onelightmediallc@gmail.com. Include your Player ID, shown at the bottom of Settings (the gear icon at the top right of the hub), and the App version next to it.
Quick fixes
A purchase did not show up
- Purchases are granted the moment Apple confirms them. If something is missing, wait a minute, restart the App, then check again.
- If you were charged for something you did not receive, request a refund from Apple at reportaproblem.apple.com. Apple handles all billing for Evergreen.
My progress is gone
- Sign in to Game Center on the device (iOS Settings → Game Center). Evergreen restores the newest backup on launch.
- A backup only exists if you were signed in to Game Center on the old device. Progress from a device that was never signed in cannot be recovered.
Refunds
Purchases are billed by Apple, so refund requests go to Apple at reportaproblem.apple.com. See section 5 of the Terms of Service.
Reporting a bug
Tell us what you expected, what happened instead, and the stage or screen you were on. A screenshot or screen recording helps a lot. Bug reports are always welcome.
Privacy and data requests
Evergreen has no accounts, so the only key we have to your data is your Player ID. To make a request about your analytics data, email us with your Player ID. Deleting the App removes your save and the on-device event log, and the App's iCloud backup can be removed from your device's iCloud settings. Details are in the Privacy Policy.
Contact
One Light Media LLC
Email: onelightmediallc@gmail.com